Robotics Process Automation (RPA)
Robotic Process Automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.
Rapid Service: Reduce Average Handle Time (AHT) and After Call Work (ACW) from robots performing the robotic tasks during a customer interaction;
Accurate Input: Repetitive and error prone data entry, reentry and manipulation is managed by the accuracy and speed of a preprogrammed robot;
Quality Care: Improve the customer experience by allowing the agent to focus on the customer rather than system navigation and data entry.