Robotics Process Automation (RPA)
Robotic Process Automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems.
Rapid Service: Reduce Average Handle Time (AHT) and After Call Work (ACW) from robots performing robotic tasks during customer interaction.
Accurate Input: Repetitive and error-prone data entry, reentry, and manipulation are managed by the accuracy and speed of a preprogrammed robot.
Quality Care: Improve the customer experience by allowing the agent to focus on the customer rather than system navigation and data entry.